If a product is damaged during shipping you need to notify the shipping company before unloading the product or mark the Bill of Lading that the box was damaged. LeisureCraft USA can assist you in claiming your freight damage with the shipping company but we are not responsible for for any shipping damages.

If you are missing any items or have any other problems please call is at 888-923-9813 or email

If you want to return a product you need to get a RMA (Return Merchandise Authorization) number. Returns will not be accepted without. To obtain a RMA number you need to send us a copy of the original invoice and the reason for return. Please email to All items must be returned in their original packaging and you are responsible for return freight charges.